Microsoft Power Automate

Cloud flows are automated workflows that run in the cloud and are triggered by events, schedules or manual actions. They connect cloud services and automate processes between systems. Examples include automatically processing incoming emails, synchronizing data between systems, sending notifications on status changes and automatically creating records based on form submissions.

Desktop flows bring the power of robotic process Automation (RPA) to your workplace. They automate tasks in desktop applications and legacy systems that don't offer APIs. The visual recorder captures your actions (clicking, typing, copying) and repeats them automatically. This is ideal for automating tasks in older systems, ERP applications, or processes spanning multiple desktop tools.

Business process flows guide users through standardized business processes in model-driven apps. They visualize the steps a user must go through and ensure all required information is collected. This is particularly valuable for processes like lead qualification, complaint handling, onboarding or approval processes where consistency and completeness are crucial.

With AI builder in Power Automate, you can build intelligent automations that leverage AI models. Think of automatically classifying incoming emails, extracting data from invoices and documents, sentiment analysis of customer feedback or recognizing objects in images. AI builder offers both pre-built and custom AI models.